Brand & Products
We take the safety of our customers and team members very seriously and want you to be able to enjoy your time shopping with us. Rest assured that our premises, including packing areas and stock handling facilities, are regularly sanitized and cleaned per the latest health guidelines. Deliveries are contactless. Remember, we are an online store and our Head Office is closed to the public.
We sure are! Handy Mandy is 100% owned and operated in beautiful New Zealand. We also ship our products from New Zealand.
We cannot offer specific dates for when our products will be back in stock.
If you navigate the sold-out product on our website, a button that says 'Email when available' will appear at the bottom of the page. If you click on that button and leave your email address, you will receive an email as soon as the item is back in stock.
Shipping & Delivery
Upon dispatch of your order, you should have received an email from our team with a link to track your parcel. Simply click on the link and you will be redirected to a page with all the info you need about the status of your delivery.
If you are experiencing problems with the tracking link or need more information, please contact our customer service team.
Orders take between 2 and 3 business days to be dispatched, and delivery times vary depending on the delivery destination.
We are experiencing a higher than usual order volume, so our orders might be delayed. Again, we thank you for your patience. Please check our Shipping Page (https://handymandy.co.nz/pages/shipping) to find delivery times specific to your area.
Due to stock location and availability, we might send your order in multiple parcels. If that's the case, you will be notified via email and receive a tracking link for each package sent.
We currently ship to New Zealand only, although we are working on expanding to other countries. So stay tuned for more information soon!
Returns & Refunds
Please review our Returns & Exchanges (https://handymandy.co.nz/pages/returns-exchanges) and contact our customer service team ( https://handymandy.co.nz/pages/contact-us)
We will process a refund for Laybuy or Afterpay exchanges, and you will need to re-purchase via our website. We are more than happy to honour free shipping and any special prices paid the first time round - contact the customer service team if that is the case.
Please review our Returns & Exchanges (https://handymandy.co.nz/pages/returns-exchanges) policy and contact our customer service team ( https://handymandy.co.nz/pages/contact-us)
Please get in touch with us directly, and we will be happy to help.