Price Match Guarantee
Handy Mandy Craft Store can offer a price match in case all the following conditions are satisfied:
- You find that a product sold by Handy Mandy Craft Store is sold for a cheaper price on a New Zealand website or shop.
- The product presenting a lower price is the exact product sold on Handy Mandy Craft Store. SKU/ISBN codes, colour, size and other product characteristics needed to match the product sold on the Handy Mandy Craft Store website.
- You provide concrete evidence that the product presented is sold at a lower price than the price advertised on Handy Mandy Craft Store(such as a link or a screenshot).
In case the conditions above are not satisfied, we won't be able to offer a price match.
Please contact our customer service team to arrange a price match.
Restrictions on use
You must not use the Handy Mandy Craft Store website for any unlawful, immoral or unethical purpose, as we determine in our sole and absolute discretion, including:
the Dissemination of unsolicited or unauthorised commercial electronic messages, SPAM, advertising or promotional material;the impersonation or theft of another person’s identity or falsely state or otherwise misrepresent your affiliation with a person, including Spotlight;the creation or Dissemination of false or alias identities;to harass, threaten, stalk or otherwise communicate with any person against their will;to vilify others, including, without limitation based on race, ethnicity, sex, sexual preferences, religion or politics;the Dissemination of pornography, including child pornography involving a person under the age of 18 years or such age as provided by the laws and/or regulations of the countries or jurisdictions in which you use the Spotlight website, whichever is younger;to defame, slander or libel any person;for the purpose of money laundering, terrorist activities, causing civil unrest and other criminal activities;for the purpose of phishing;for the purposes of industrial espionage or Dissemination of inside information gained or propagated by unlawful means;to Disseminate or otherwise infringe upon the private and/or confidential information or intellectual property rights of any person or infringe the publicity rights any person;to Disseminate material that is abusive, vulgar, obscene, hateful, tortious or otherwise objectionable.You must not:copy, or allow to be copied, all or part of the Content or underlying website code, other than as expressly permitted under these Terms. You must not Disseminate Content that has been created and uploaded to the Spotlight website by other people.commercialise all or part of the Spotlight website;use the Spotlight website or upload Content to promote, market, distribute or sell any goods or services;make any adaptation, modification or derivative work of the other people's Content;sell, rent, lease, sub-license, assign or transfer all or part of your rights under these Terms;use any type of spider, virus, worm, trojan horse, time bomb, adware, bot, hack, malware, phishing or other malicious codes, computer activity, application, executable, program, software or instructions that are designed to:disable, damage, disrupt or disassemble all or part of the Spotlight website; orcommunicate or seek to communicate with persons using the Spotlight website;Disclaimer
You are entitled to statutory consumer guarantees under the New Zealand Consumer Law. Handy Mandy Craft Store does not exclude or limit those consumer guarantees.
Handy Mandy Craft Store makes no warranty or guarantee regarding:
your use of the website or any material on the website;your ability to access or use the website or any material on the website at any time;the loss or modification of information or material transmitted to or from the website;the absence of any defect, technical problem or virus attached to or arising from the website or the server upon which it is hosted;the use or misuse of the website or any material on the website by other users or the conduct of other users on or through the website;the products displayed on the website being available at any time.
If Handy Mandy Craft Store breaches any term, condition or warranty which is implied by law and cannot be lawfully excluded, the liability of Handy Mandy Craft Store for a breach of the applicable term, condition or warranty is limited to, at the election of Spotlight:
By clicking “I accept” or otherwise accessing and using our website and creating a Handy Mandy Craft Store account you agree to share your personal details with us and allow Handy Mandy Craft Store to handle those details.
How Handy Mandy Craft Store communicates with you
If you have opted-in to receiving promotional information from Handy Mandy Craft Store from time to time, we may email you information about products and services which may be of interest to you. If you no longer wish to receive marketing emails from us you may opt out at any time by clicking the unsubscribe link at the bottom of the emails that we send to you.
What information do we collect? How do we use it?
We collect your personal details such as name, email address and phone number when you create a Handy Mandy Craft Store online account.
If we offer competitions and promotions, or join with other companies to do so, customers who choose to participate in those competitions and promotions may be asked to provide personal information to be eligible to participate. That information may then be used by us and by any company offering the competition or promotion to notify winners or to fulfil promotional obligations.
In addition, when we join with other companies to offer or provide products, services, competitions or promotions, Handy Mandy Craft Store and the other company may cross-reference our customer databases to identify common customers. Handy Mandy Craft Store and the other company may use that existing information to identify future promotional opportunities and to fulfil promotional or contractual obligations.
If, prior to participating in a contest or promotion, you opted not to receive information about or mailings from us, you may still receive information from or about Handy Mandy Craft Store in connection with the competition or promotion if you choose to register for or participate in it. You may opt not to participate in these competitions or promotions if you do not want to receive information about Handy Mandy Craft Store or share your information with Handy Mandy Craft Store and the other companies sponsoring those contests or promotions.
We monitor customer traffic patterns and site usage to help us develop the design and layout of the site. Any information automatically retrieved, such as site browsing patterns, will be used only in aggregate form (so that no individual visitors are identified).
Cookies are an element of data that our website can send to your browser, which may then store it on your system. To use our website, you do not necessarily need to enable your browser to accept cookies, although some information/services may not be available if you disable your browser not to accept cookies.
The Website may from time to time use, Google Display Advertising services. In this context, we may from time to time use Google Analytics cookies for AdWords Remarketing – displaying Handy Mandy Craft Store advertisements on the Google Display Network based on visitors’ interactions with the our website. No personally identifiable data is collected for this advertising. Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google’s Ads Preferences Manager. Visitors can also opt out of visit information being collected by Google Analytics on all websites by using the Google Analytics Opt-Out Browser Add-On.
How does Handy Mandy Craft Store protect customer information?
As required by the Privacy Act 1993, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. You have the right, under the Privacy Act 1993, to ask to see personal information we hold about you. Our security procedures mean that we may request proof of identity before we are able to disclose personal information to you.
Will Handy Mandy Craft Store disclose the information it collects to outside parties?
Handy Mandy Craft Store does not sell, trade or rent your personal information to others. Handy Mandy Craft Store may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
Handy Mandy Craft Store complies fully with the Unsolicited Electronic Messages Act 2007. We will not share, sell, rent, swap or authorise any third party to use your email address without your permission. If you feel you have received an email from us in error, please contact our customer service.
We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and emails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the Privacy Act 1993.
What about links to other websites and services?
Our website may contain links to other sites which are not administered or governed by Handy Mandy Craft Store. These are provided solely for the convenience of our visitors. Handy Mandy Craft Store are not responsible for the content of these websites. If you choose to click on the link to another website to use its services or resources, Handy Mandy Craft Store are not liable in respect of your use of the linked website.
We are committed to protecting your privacy. We use the information we collect on the site to enhance your overall Handy Mandy Craft Store experience. We do not sell, trade, or rent your personal information to others. If you would rather not receive any marketing emails from us, you may opt out at any time by clicking the unsubscribe link in the emails that we send to you.
Returns and exchanges
We will accept returns for products provided that:
Goods are returned or exchanged within 28 days from the purchase date (exclusions apply). After this period you may not be entitled to a refund or exchange.You produce your original Handy Mandy Craft Store online invoice or other adequate proof of purchase at the time you return the item.The goods are in the original packaging, including any accessories and instruction manuals.The goods are in their original condition and not been used or damaged in any way.
We reserve the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please note: Original courier charges are non-refundable. Refunds will not be considered after the item has been used, if the buyer simply changes their mind or if the item is not 'what you expected'. We do not accept change of mind returns.
Handy Mandy Craft Store will accept product returns and provide you with a refund or exchanged product where:
The product is faulty or is not of acceptable quality, or The product does not match the sample or our description; and
Handy Mandy Craft Store may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Handy Mandy Craft Store reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Your original Handy Mandy Craft Store online invoice are the best form of proof of purchaseRefunds will be issued using your original payment methodGift Cards are not redeemable for cash or refundable
For Laybuy or Afterpay returns and exchanges, we will process a refund, and you will need to re-purchase via our website.
Shipping Time and Charges
We do our best to make sure your Handy Mandy Craft Store goodies reach you as quickly as possible! We deliver our products during weekdays and we dispatch our orders in between 1-3 working days. Delivery charges and times change depending on the destination and on the delivery service of your choice. See the our operations for more details -
Split Deliveries & Multiple Consignments
Occasionally, products may need to be sourced and supplied by different locations. If this is the case, then your order will arrive at its destination in more than one consignment and possibly with more than one courier company. You won't be charged for extra shipping in case of multiple consignments.